Toshiba Global Commerce Solutions COVID-19 Response

What We Are Doing

We want to remind you that we are committed to our core vision of being the world’s most trusted provider of commerce solutions. We would like to give you an update on what we are doing to continue to reach our vision as we focus on health, safety and business continuity during this global health event.

Retail Store Reopening Guide

As you reopen your store, there are also several practical items to think about for the safety and well-being of your employees and visitors. As you think about your space, people and customers, Our Store Reopening Guide will help  you through all the ways you can meet required guidelines.

Hardware Cleaning Guidance

We also understand that our products are subject to people interacting directly with them as part of normal operation. You can find best practices on cleaning Toshiba equipment by referring to the Toshiba Hardware Cleaning Guide

Maintenance and Servicing Safety

We are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities to ensure we are taking the right actions. Our mission is to protect our employees, who are vitally important to support you and your business, as well as, our customers and the communities where we operate.

Focus on Health & Safety:

  • Deploying additional safety supplies (including disinfectant wipes, disposable gloves and more) to our field maintenance services employees, with top priority for high impact areas.
  • Providing best practices to partners, clients and our field employees on cleaning Toshiba hardware.

Focus on Business Continuity:

  • Continuously assess our field resource health and availability status.
  • Activating Maintenance Service business continuity plans, which allow us to be smarter about when, where and how we deploy field maintenance teams to prioritize the most urgent issues.
  • Establishing work from home, social distancing and hygiene protocols and deploying applicable Toshiba field team members, including call center agents in order to ensure no service request disruption.

Toshiba Partners

For information regarding responses from Toshiba Business Partners, please visit our Partner Page to find a partner and access their website for any information they might have available directly. 

We Are Here to Help

We’re here to keep retail running. How can we help you lessen the impact of the COVID-19 crisis and navigate this uncertain time?

Toshiba is working with retailers – like you – to help address issues across the spectrum. Let us know how we can provide guidance, recommendations, and solutions for the challenges you are facing today.

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